Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Intercom, Inc.

APRIL 7, 2022

Businesses quickly realized they were spending a bit too much on awareness and customer acquisition and not nearly enough on retention. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. We love the marketplace you’ve created.’”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Sales Hacker

MARCH 2, 2020

Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Often, the biggest challenge they face is the task of scaling sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141