article thumbnail

How Zapier supports 3 million users by investing in customer outcomes

Intercom, Inc.

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

article thumbnail

The Techno-Optimist Manifesto

Andreessen Horowitz

Developed societies are depopulating all over the world, across cultures – the total human population may already be shrinking. We believe this is the story of the material development of our civilization; this is why we are not still living in mud huts, eking out a meager survival and waiting for nature to kill us.

article thumbnail

Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

That’s because Intercom is a single connected platform, so the survey results can trigger powerful workflows for everyone from the sales team, to the marketing team, to the support team. As tech has developed, so has our capacity to know ourselves at a large scale. Take Zoe Sinnott. The future of online surveys.