Intercom, Inc.

NOVEMBER 11, 2020

Discover five trends transforming the support industry along with tips on how to capitalize on them. Discover five trends transforming customer support. In the report, we explore the key five trends that are shaping and redefining customer support today (and are set to accelerate in 2021).

Headcount 145

Headcount B2C Customer Support Trends 145

SaaStr

NOVEMBER 11, 2020

But now the trend has shifted to the other end of the spectrum. The best way to think about this new role is to treat Sales as consultants evangelizing best practices, efficiencies, and novel trends in the market. To learn more about how ‘ Dell for Entrepreneurs ’ can help scale your start-up, check Dell.com/startups.

Scale 169

Scale Sales Acquisition Consulting 169

SaaStr

NOVEMBER 7, 2020

Existing customers fuel the bulk of growth at scale — even at a $1B run rate. And these largest accounts have grown from a stunning $5m in 2012 to $25m+ today, trending to $30m. And government contracts in particular were on fire, growing 74% year-over-year. Yes, selling to the government takes time.

Government 170

Government Enterprise Retention Software 170

Sales Hacker

NOVEMBER 9, 2020

So, whether you’re starting your sales stack from scratch or just trying to update yours for 2021, here are some of the key trends that have emerged in the last 12 months to help you nail it. Today, we’re seeing a continuous trend of vendor consolidation across multiple software categories. Vendor Consolidation. Implementation time.

Technical Review 117

Technical Review Scale Trends Startup 117

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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

Data

Neil Patel

NOVEMBER 9, 2020

From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. Micro Startup Acquisition Trends. These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

OpenView Labs

NOVEMBER 12, 2020

The trick is to maintain this new commitment to balanced, customer-centric growth rather than immediately swinging the pendulum back to the old “growth at all costs” way of scaling. Ideally you’d see incremental improvements in these metrics (or at least quickly spot and diagnose any worrying trends in your cohorts).

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

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Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence. Overcome Product Challenges: Dive deep into customer needs, market trends, technology, quality, and compliance.

Software Engineering

Speaker: Jon Steinberg, Co-founder of Mountside Ventures, and Clayton Whitfield, Co-Founder and SVP of Revenue Programs at SaaSOptics

Whether you fall into the category of “non-VC compatible,” or just prefer a more non-dilutive option, understanding what alternatives there are and how to evaluate them based on your business and operational goals will pave the way to a successful financing outcome that’ll help scale your business.

SaaS