SmartKarrot

OCTOBER 18, 2021

Provide process and reconciliation of invoicing for ON24 products and services. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Assist the Account Managers in collecting failed automatic payments of existing accounts.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. The Director of Customer Success comes somewhere in between in the hierarchy.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87