SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. I’m going to talk about retention.

Part-Time VPE 220

Part-Time VPE Technical Cofounder CTO Hire New CTO 220

FastSpring

APRIL 26, 2022

To investigate, Ryan Law, former CMO and cofounder of Cobloom, performed an analysis of six recent churn reports or studies and found that there is no consensus on the average churn rate for SaaS companies. Preventing churn starts at the beginning of the customer journey, and an especially critical time is during the onboarding process.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Chargify

MARCH 25, 2019

A great example of this strategy being done right is Dropbox’s freemium offering , which allows “users to see how easy it is to back up and share their files using the Dropbox platform,” says Sujan Patel, cofounder of Right Inbox. Offering a basic version of the product for free gets people hooked.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

Chargify

APRIL 23, 2019

Establishing relationships with advisors and/or mentors. The higher the activation and retention rates, the greater the indication that this is a must-have product. Refining customer experience/onboarding. Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

AUGUST 6, 2020

To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. I was living in the Bay area at that time, moved back to Israel and then did some hobbies and ran some of my ideas, at some point in time called Oren, my cofounder in Tipalti.

Sales Hiring 228

Sales Hiring Payment Services Payment Solutions SaaS Payments 228

Sales Hacker

OCTOBER 7, 2021

Nikki Ivey is Cofounder of SDRDefenders and Head of Growth Development at Cultured Perspective, a Black owned Startup Consultancy. “An entrepreneurial leader and advisor from a technology background. You don’t have to know it all; seek feedback from trusted advisors. No one does it alone. Nikki Ivey.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130