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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

MAY 23, 2019

Accelerate onboarding to help the customer realize value early. You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Nurture the growth of each account.

Customer Success 74
Customer Success Product ROI Enterprise Metrics 74
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7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Installation and Onboarding costs. ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested.

Underperforming Technical Team 52
Underperforming Technical Team Social Media Customer Success Branding 52
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