Customer Success and Upsells: How to Make the Most of Opportunities
Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. This customer-centric model demands that you shape your actions to meet the customer’s needs in order to drive recurring value for both sides. Accelerate onboarding to help the customer realize value early.
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