New CTO Outsourcing Services Retention 
SaaStr
NOVEMBER 11, 2022
But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. That’s how you build your core model.
Intercom, Inc.
JULY 21, 2022
We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. For Slack, that was clearly the engineering and dev communities, who love new tools. And it was very successful. We track everything and give credit for impressions, clicks, actual conversions, etc.
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Intercom, Inc.
DECEMBER 21, 2021
With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.
OPEXEngine
AUGUST 23, 2022
Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. .
Chargify
OCTOBER 4, 2017
There’s a self-service page, which allows clients to update information on their own. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Anything deemed Non-Strategic but Critical should be outsourced. And those are just a few examples.
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