Intercom, Inc.

JANUARY 23, 2020

Tomasz Tunguz and David Skok – they were publishing a lot of content around SaaS metrics and these kinds of things. Then [we did] co-marketing with Braintree, PayPal, Recurly, and Chargify. Looking around at the market, Nick saw an appetite for content about growing a SaaS business.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JANUARY 7, 2021

In this episode, David Skok , General Partner @ Matrix Partners , uncovers the crucial step missing when it comes to finding product-market fit for B2B companies, how to set-up your sales team for success early on, and what metrics really matter when it comes to a payback period. Romain Lapeyre is CEO of Gorgias.

Scale 249

Scale Sales Hiring Scaling B2B 249

Baremetrics

NOVEMBER 9, 2021

Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. But when valuing a business, it’s important not to get too hung up on any single metric. Focusing on improving a single metric too much might not make a significant difference to your business’s valuation.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

AUGUST 12, 2020

First, I was the founder or CEO of PayPal during the PayPal Mafia period, and I was a self-taught product person, I learned how to do product management operations there. Okay, so the crazy thing is that when I was doing PayPal and Yammer we really just used Excel. To me, that’s what the cadence says.

Startup 277

Startup Software Review Scale Systems Review 277

SaaStr

MARCH 31, 2022

So I think just opening your aperture when you’re thinking about marketplace, not assuming it’s just a small commercial SMB market sales. Rico Mallozzi: Yeah, I think oftentimes people look at marketplaces as like a storefront, like an eBay, but it’s much more like a PayPal.

Scale 203

Scale Marketplace as a Service Cloud SaaS Payments 203

Kellblog

FEBRUARY 2, 2023

Formerly backseat metrics like ARR/FTE, free cashflow (FCF) margin, R40 score, and gross dollar retention (GDR) come to the front seat joining net dollar retention (NDR) and ARR growth. Companies who sell to SMB may see increased amounts of uncontrollable churn as customers cease operations. Consumption pricing. Bankruptcy.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

SaaStr

MARCH 13, 2020

So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. And I think the SMB mid-market sector is actually what’s fueling this tremendous growth we’re seeing year over year. Harry Hurst: And that really taught me how to sell in the purest form.

SaaS Payments 213

SaaS Payments Payment Methods Finance Payments 213