7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar
ChurnZero
MARCH 31, 2020
Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Reaching out to customers via phone helped motivate their team by hearing customers’ sense of relief and gratitude. It’s been hard to contact customers by phone since offices are closed.
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