SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 215

Payment Methods Merchant Services Scale Payments 215

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company. Harry Stebbings: Totally.

Technical Advisors 167

Technical Advisors Scale Technical Review Payment Solutions 167

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. They were building time and expense software. And so we started building a cloud solution, but it was a long arduous journey. And said to Marc, “Hey we love your Salesforce app. It’s in the cloud.

Sales Recruiting 179

Sales Recruiting VP of Engineering Scale SaaS Payments 179

SaaStr

MARCH 3, 2020

Don’t just check the box because the retained search firm wants to get the second half of their payment. And then the next morning you wake up and you’re thinking about solutions. So I would say that’s a leadership failure for a lot of CEOs, right? New category. So he’s the CTO?

Sales Hiring 163

Sales Hiring Sales Recruiting Scale CTO Hire 163

SaaStr

JUNE 28, 2022

And any odd stuff on the cap table, or existing terms — at least highlight them, and come with a solution. Nondisclosure of loans and repayments of founder “debts” from proceeds, and/or other unusual payments to founders or other execs. Use standard, clean, fair deal terms and docs. Sometimes that’s fine. Who is the CEO?

Finance 292

Finance Technical Review CTO Hire New CTO 292

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together.

B2B 135

B2B B2C Scale New CTO 135