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Feb 21 – Customer Success Jobs

SmartKarrot

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. serve as a point of contact for difficulties, and give the team direction and leadership.

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Cognota’s Ryan Austin on Creating an Entire Category (LearnOps)

FastSpring

So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. And I just started a consulting business, it was a service business. Ryan Austin 15:53 Yeah, we don’t do any service whatsoever. Or did they?

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Jul 13 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Recruit, train, mentor, and scale the team. Drive positive Merchant Success outcomes.

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April 21 – Customer Success Jobs

SmartKarrot

Rigorously sets and measures operational metrics and outcomes, and continually improve processes through industry-leading methods. Be a company thought leader on delivery quality products and services to the customers. Role model executive leadership characteristics that contribute to team-wide effectiveness.

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Top Lessons in Building Great Teams from Khosla Ventures (Video + Transcript)

SaaStr

Keith Rabois is an investment partner at Khosla Ventures where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments. So they learned how to use data to underwrite long tel businesses in the real world and a lot of what Fair does today is underwrite merchants.

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Top Lessons in Building Great Teams from Keith Rabois and Founders Fund (Video + Transcript)

SaaStr

Keith Rabois is a General Partner at Founders Fund where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments. So they learned how to use data to underwrite long tel businesses in the real world and a lot of what Fair does today is underwrite merchants.