What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Slack has attractive enterprises onboarded as well! Enterprise is stable whereas SMB’s are skyrocketing in Shopify. When you are scaling we see that enterprises grow but here the SMBs are growing faster. How is it helping them scale? They have more customers who contribute to paying $100k and more a year.
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