The why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia
ChurnZero
DECEMBER 2, 2022
In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base. Alli: Customer employee headcount aligned well for us with contract value and customer revenue.
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