OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I am regularly asked by early-stage startups what I think are the most important ingredients in building a scalable and impactful Customer Success organization. Getting Started with Customer Success–three takeaways.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Intro Hi, my name is Victor. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52