ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I am regularly asked by early-stage startups what I think are the most important ingredients in building a scalable and impactful Customer Success organization. Getting Started with Customer Success–three takeaways.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Intro Hi, my name is Victor. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52