Insights from Typeform: Leveraging Customer Success to Scale Your Business
OpenView Labs
MARCH 10, 2019
But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. Just-in-time low-touch.
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