Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. The key tenet is to understand the real job customers are using or “hiring” your product for. Inventing is to innovation as simplicity is to operational excellence.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. Sales as part of the Customer Success journey. Making Customer Success Scalable.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. But, in my experience, there’s very little written about what is the equivalent for Product Management. A quick HR interview 2.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. A few common themes emerged.

Trends 98

Trends Customer Success Sales Hiring Scale 98