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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend.

Scale 177
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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. All-in-all, this is not uncommon to screen through more than 100 applicants to find 1 fit. An organizational task.