SmartKarrot

DECEMBER 21, 2020

Increase customer engagement through the implementation of quarterly and executive business reviews. Engage with customers through defined calls to action and 1:m value-based sessions. Handle overall responsibility for managing the customer relationship with Sage Intacct’s SMB customer base.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

NOVEMBER 3, 2020

Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Apply here: [link].

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. What type of engagement model would you want to maintain with the customers – high-touch or low-touch or tech-touch. A CSM through roadmap helps deal with their queries and apprehensions towards their goals. The most important step in the roadmap is to set up the right customer success team.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

Point Nine Land

APRIL 21, 2021

Start looking into storytelling frameworks to make your product presentations more engaging. Put together documents about your biggest upcoming releases stating why you are developing this feature, who it is for, when it is going to be released and basically all the info people keep asking you about. Storytelling.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52