Engagement Onboarding Scale Software Improvement 
Intercom, Inc.
SEPTEMBER 21, 2022
Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%
User Pilot
MARCH 4, 2024
By deferring non-essential choices to later stages—such as company name, job title, or account preferences—users can quickly sign up and engage with the product, reducing form abandonment rates. This onboarding approach enhances engagement and drives product mastery because users learn by doing. Writing in Google Docs.
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