SaaStr
JUNE 21, 2025
Dear SaaStr: What Should I Know As a First-Time Customer Success Manager? As a new Customer Success Manager (CSM), here’s what you need to know to hit the ground running and make an impact: Understand Your Role’s Revenue Impact — Revenue vs Retention : Customer Success isn’t just about keeping customers happy anymore at most B2B companies —it’s often a revenue-driving function now.
Nimble - Sales
JUNE 21, 2025
Influencer marketing agencies and consultants thrive on relationships, campaign execution, and measurable results. Choosing the right Customer Relationship Management (CRM) tool is critical to streamline operations, nurture influencer and client connections, and automate repetitive tasks. This article explores three top The post Top 3 CRM for Influencer Marketing Agencies and Consultants appeared first on Nimble Blog.
SaaStr
JUNE 21, 2025
We analyzed every major public SaaS company’s YTD performance through just about the end of the first half of 2025. The results may change how you think about building software. TL;DR: The SaaS market has clearly bifurcated in 2025. AI-native + mission-critical = strong performance (Palantir +165%, ServiceNow +12%). Traditional horizontal SaaS faces big headwinds (Salesforce -18%, Asana -31%).
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