SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team?

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Neil Patel

JANUARY 20, 2021

Post your team photos like Zappos. Don’t Just Promote Products and Services. Bombarding your fans with 10 poor-quality updates in an hour. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics. Page metrics give a great panoramic view of your performance.

Social Media 145

Social Media Software Review Branding Engagement 145

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Neil Patel

SEPTEMBER 9, 2021

If you could visualize your data and share your findings with key team members? The interface allows you to bring unconnected sources together, like data from spreadsheets or online services, and turn them into rich, interactive reports. per user per month, Power BI Pro gives you access to the cloud-based service.

Marketing 114

Marketing Social Media Underperforming Technical Team Marketplace as a Service 114

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

User Pilot

OCTOBER 31, 2022

You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team. Userpilot is a no-code solution – by running a single line of javascript inside your app and downloading a powerful chrome extension, you’ll be greeted by a visual builder.

Onboarding 98

Onboarding Software Review Marketplace as a Service Engagement 98

Sales Hacker

JANUARY 24, 2018

Uncover topics with customer development. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? Your marketing team has already profiled your ideal clients. For professional services, there’s a sweet spot.

Sales Recruiting 86

Sales Recruiting Sales Underperforming Technical Team Social Media 86