Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. Typically, third-party tools from the parent organization come with many stipulations around usage and governance. Giving the new team ownership of their tech stack boosts innovation.

Innovation

Intercom, Inc.

AUGUST 6, 2020

I was born and brought up in Bangalore, India, which is called the Silicon City of the world, or at least to India-servicing the world, maybe. I have always had technology as the underlying theme, whether that’s learning about technology companies in the context of consulting or financial services.

DevOps as a Service

BetterCloud

JANUARY 9, 2019

Success is having leadership buy-in, lending authority to decisions that come from the security team. After that, we talked to their manager (leadership buy-in!). CSP, for those new to it, is Content Security Policy, and it governs which resources your application front-end can load and what sites you can connect to. End result.

Underperforming Technical Team

SaaStr

APRIL 16, 2020

We had 200,000 employees and were part owned by the government. So more than ever, companies need our services. Other members of our executive leadership team do and they post that to the company. So when we have a miss as a business, we talk about it with our senior leadership team and we talk about the learnings.

Scale

Kellblog

JANUARY 30, 2021

The ongoing rise of devops. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.” Leadership matters. So it went with New York and financial services, it will go with Silicon Valley and tech. Sometimes, more. Database proliferation slows.

Technical Review