Remove Development Remove Leadership Remove Operational efficiency. Remove Software Development
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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

OKRs were first developed by Andy Grove, former CEO of Intel, and they consist of a clearly defined goal (objective) and measures to track achievement of that goal (key results). Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.

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Mar 18 – Customer Success Jobs

SmartKarrot

Develop and execute strategies with leader on creating pipeline, qualifying opportunities and closing upsell opportunities. Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Manage select strategic accounts of high priority in life sciences.

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The Beginner’s Guide to Product Operations

SmartKarrot

Organizations are realizing that operations are becoming an essential and foundational part of their business. It has become so important that businesses are willing to invest millions of dollars in developing one. If you are curious about product operations but unsure where to begin, this guide can help.

Scale 10
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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs). If you like what you read in 2.