Demo Engagement Product ROI Sales 
Totango
MAY 15, 2019
It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers. Prioritize lifetime value.
Totango
JULY 16, 2019
Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Every time customers engage with you, they should feel understood, valued, and acknowledged. Adoption metrics that reveal how a customer uses the product.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
APRIL 5, 2019
Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue. Adoption Metrics: Measuring the customer’s use of the product. Revenue or logo churn. Adoption Metrics.
Totango
MAY 23, 2019
To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Proactively engage customers with personalized campaigns. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying? Upsells Happen Every Day.
Totango
JULY 16, 2019
Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Every time customers engage with you, they should feel understood, valued, and acknowledged. Adoption metrics that reveal how a customer uses the product.
Expert insights. Personalized for you.
88 
Let's personalize your content