OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

JANUARY 26, 2021

Account Expansion (Advocate)*-Upgrade to higher tiers, renew the contract. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. Most SaaS customers expect next-level customer support any-time they run into an issue with a product. Kommunicate.io

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? If you like what you read in 2.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52