TechEmpower SaaS

MARCH 4, 2024

This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences. Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting.

Generative AI 443

Generative AI AI CTO Hire Sales Recruiting 443

OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

JANUARY 3, 2023

Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success. Work closely with and in partnership with the Leader of Customer Support to ensure positive collaborations across Customer end to end ways of working. Onboard and train new customers on the solution.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

FEBRUARY 9, 2023

Determine chances for growth by keeping an eye on consumer product usage, industry news and changes, and developing strategic account strategies with sales to expand to other teams. Monitor the slack channels and support requests for customer service, answer questions, and collaborate across departments to address issues.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

APRIL 28, 2021

Oversee process for contract and document execution. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

SEPTEMBER 21, 2020

All business units in your organization, be it marketing, sales, customer support, product management, etc., Hence, it is important to use customer success KPIs to know what impact they are delivering to your business. Operational efficiency. Customer experience. Measure the impact of business unit.

Customer Success 10

Customer Success Metrics Data Scale 10

User Pilot

JANUARY 26, 2021

Account Expansion (Advocate)*-Upgrade to higher tiers, renew the contract. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. Most SaaS customers expect next-level customer support any-time they run into an issue with a product. Kommunicate.io

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98