ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? When should one look to hire their first customer success reps? But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. What should they look for in those reps?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

User Pilot

MARCH 25, 2024

Also known as customer churn, it is the end of the customer’s relationship with a business and is a key indicator of business health. Why does customer attrition matter? Put simply, the loss of a customer is expensive. Outside of the lost revenue that comes from losing customers (and that is a lot!),

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

Baremetrics

OCTOBER 14, 2021

The Baremetrics New Customer dashboard is looking great, but your monthly recurring revenue rates aren’t climbing as you thought they would. Customers are unhappy and downgrading or churning. Unlike the funnel approach, the flywheel approach suggests that the sales process is never truly complete.

Marketing 98

Marketing SaaS Payments Payment Services Payments 98

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172

Scale Sales Hiring Scaling Payment Services 172