ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

OpenView Labs

JUNE 10, 2019

Six SaaS product managers share best practices on how their role differs from an “old school” software PM?—?and, Breaking down everything from must-have skills to mistakes to be avoided to up-and-coming trends within the SaaS product management space, these insights from Roadmunk are a worthy primer on the discipline of PM.

Management 55

Management SaaS Scale Sales Recruiting 55

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. What other changes are coming down the pike for Customer Success?

Trends 98

Trends Customer Success Sales Hiring Scale 98