ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

OPEXEngine

JANUARY 14, 2020

The typical SaaS company grows faster, loses more money, and has a higher valuations than product sale companies. Price/Revenue Ratio. Public SaaS Companies. -8%. Source: SEC filings – weighted average by company revenue. High-growth SaaS companies are often unprofitable. SaaS Companies Trade Profits for Growth.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

NOVEMBER 24, 2021

Customer-centric thinking is crucial to building long-term relationships. You can build customer relationships with three important concepts-. Developing use cases and new cases for the product or service Boosting brand loyalty Increasing customer reliance on products or services. The era of the customer.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10