ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

BrightBack

JANUARY 17, 2022

We started Brightback in 2018 with a vision to automate customer retention for digital subscriptions to improve the consumer experience throughout the journey, deliver measurable revenue ROI to the retention manager via Brightback’s churn deflection funnel, and free up product managers to focus on core services and acquire more customers.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

OPEXEngine

JANUARY 14, 2020

Price/Revenue Ratio. Source: SEC filings – weighted average by company revenue. Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. Deferred Revenue = Deferred Profits.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SmartKarrot

NOVEMBER 24, 2021

This means there is increased importance on how customer relationships are maintained in this era. The subscription economy drives the era of the customer. In this, customer retention is linked to customer lifetime value. A subscriber generates good revenue for the business.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Baremetrics

NOVEMBER 10, 2019

However, even with its’ new embedding capabilities, it doesn’t come close to Google Sheets in team collaboration. As their name suggests, Forecasting Models are used to forecast out a specific area of your business, such as revenue or payroll. For most businesses, this means at least their revenue and hiring plans.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111