ChurnZero
JANUARY 18, 2024
A chief customer officer is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams. Champion a customer-centric culture throughout the company.”
Baremetrics
SEPTEMBER 15, 2021
For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. It is no wonder that so many companies choose to use a business metrics dashboard to help with data visualization and making insights. Baremetrics offers 26 metrics that are accurate and easy to access.
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SmartKarrot
JUNE 4, 2020
Here are 7 such practices that will fetch you a Zero Churn: Discover Account opportunities via Review meetings. This only can be possible if you discuss this one-on-one with your employees during a review meeting. And fourth, when developing someone, they help him find the right fit … not simply the next rung on the ladder.”.
Baremetrics
NOVEMBER 9, 2021
Develop a Full Marketing Strategy 2. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. But when valuing a business, it’s important not to get too hung up on any single metric. These three metrics are among the most talked about.
SmartKarrot
JANUARY 5, 2021
Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.
SaaSOptics
AUGUST 16, 2018
Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. Ari is a partner of Techstars on the ventures team and has been a VC for about five years and has more than a decade of experience as an entrepreneur. We discuss: How seed and Series A investment criteria differ.
SaaSOptics
AUGUST 16, 2018
Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. Ari is a partner of Techstars on the ventures team and has been a VC for about five years and has more than a decade of experience as an entrepreneur. We discuss: How seed and Series A investment criteria differ.
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