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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

How can founders know when is the right time to make the move from SMB to enterprise? It was this nascent software as a service offering and they competed with Salesforce in the market and we had an instinct that it was going to be a big part of the future. Why does Erica believe that enterprise is a “company sport?”

Scale 173
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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

But if you really want to build customers for life, this is the time where empathy will shine and doing the right thing long term versus short term is going to make that customer either be a customer for life or not. From contract signature to launch. Touching it, playing with it in a way a CIO or CTO might not before?

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From Idea to Billion Dollar Business: the RingCentral Journey (Video + Transcript)

SaaStr

That means lots and lots of hiring and I don’t want to say firing, we did fire anyone, but people get reshuffled, you know? So once we had Sequoia and Khosla in, we had these references people could call them, so that was fine. Jonathan : Did you have to do any sort of big steps hiring wise? That’s like who you’re hiring too.

Scale 146
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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. I am guessing it’s probably the hardest problem to solve, hiring a job, let alone at this level. And for good reason.

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SaaStr Podcasts for the Week with InCountry and Y Combinator — July 19, 2019

SaaStr

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. Why is it no longer to come into large enterprises with a small contract and expand? How has Peter found the transition from CTO to CEO this time?