CTO Hire Customer Support Scaling Underperforming Technical Team 
User Pilot
JULY 27, 2023
Before hiring, assess your current needs and hire as your company grows. They also manage finances and supervise one or more engineering teams. Account Managers: They serve as the lead point of contact for all customer account management matters. Average salary: $192,383/yr. Average salary: $151,254/yr.
Intercom, Inc.
DECEMBER 21, 2021
Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Later’s Farhan Virji on adapting B2C support strategies for B2B teams.
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Intercom, Inc.
AUGUST 15, 2018
At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?
Tom Tunguz
OCTOBER 24, 2021
We’re excited to continue the Month of Scale here for Redpoint Office Hours. As you know, I run our Founder Experience program here, the set of tools and programs and people that we have to support our entrepreneurs in their growth journey. That was the start of the Month of Scale. And I joined as a customer support rep.
SaaStr
NOVEMBER 13, 2020
What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? I just came out of Stripe, I just came out of Datadog, I came out of Fastly, I’m an engineer, I love the guy that was the CTO of Fastly who [inaudible 00:08:34] making it up.
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