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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. In large companies, the CSM also oversees other customer success roles.

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Stop Following These 10 Terrible Pieces of SaaS Advice with SaaStr Founder Jason Lemkin (SaaStr Podcast 682)

SaaStr

2 “Give the VP of Sales more time.” You can’t always expect a great VP of Sales to double sales in 30-60-90 days. But you have to see progress in one sales cycle. If, in one sales cycle, things aren’t improving on several core metrics, they never will. The best VPs of Sales hit the ground running.

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Changing Your Pricing Model: How Hired Went from a Transactional to a Subscription Model

OpenView Labs

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. With twenty-five years in the software business, I’ve seen my share of pricing exercises.

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VPs That Can’t Hire … They Aren’t Real VPs. At Least, Not Yet.

SaaStr

Perhaps the single most important thing you can ever do in SaaS, at least after $1m in ARR or so, is hire the best VPs you can. We’ve talked a lot over the years about how not to hire a wrong VP of Sales — 70%+ of the first VPs of Sales don’t make it even 10 months. You need to hire up-and-comers.

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The Cold, Hard Truths About SaaS In 2023: Part 1 AMA with SaaStr CEO and Founder Jason Lemkin

SaaStr

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. Q: Where Should SDRs Report — Marketing or Sales?

CTO Hire 198
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Chief Product Officer (CPO): The Complete Guide to This Key Role

SmartKarrot

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A CTO is one who investigates the product development aspect. A CPO is one who makes all the ‘product’ decisions.

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“The “Dos & Don’ts” of Building Winning SaaS Companies with G2 Crowd (Video + Transcript)

SaaStr

And unfortunately it wasn’t Larry and Sergei who we’re starting Google at the same time, but it was two other students doing something much more mundane. They were building time and expense software. I came back to G2 as a CEO about three quarters ago after a little bit time at SteelBrick.