CTO Coach Customer Success Underperforming Technical Team 
User Pilot
AUGUST 17, 2024
“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?
User Pilot
JULY 27, 2023
They also manage finances and supervise one or more engineering teams. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.
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Intercom, Inc.
JANUARY 5, 2022
After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.
Sales Hacker
OCTOBER 13, 2020
Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. RELATED: How To Build A Data Drive Sales Team. Ideas Ryan finds transformative [29:33].
Sales Hacker
SEPTEMBER 29, 2020
They sell that product to general councils, operations teams, and deal desks. If you missed episode 128, check it out here: How to Unshackle Your Career Growth With a Mentor with Tom Martin. Keys to success when scaling a company [10:56]. How to find advisors when you’re a CEO [22:32]. Show Introduction [00:10].
Intercom, Inc.
DECEMBER 21, 2021
Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C.
Sales Hacker
SEPTEMBER 20, 2024
If your sales team has 20 plus reps, we’re confident Apollo could be a game changer for you. But the internet made it easy to find prospects, and automation allowed sales teams to reach thousands at once. The platform leverages advanced AI in a way that fundamentally changes how sales teams operate. The result?
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