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Clouded Judgement 12.1.23 - Net New ARR Starts to Rebound + AWS ReInvent Recap

Clouded Judgement

People get tired of us and they're moving on to things that are now new and interesting, namely preparing for enabling AI and ML technologies.” ” And Adam Selipsky at Amazon said “many customers have completed their cost optimization, and we’re hopeful for increased growth.

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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

First, SaaS is a business strategy, not a technology strategy. Billing events and unit metrics The variable cost model of cloud platforms has forever changed how compute resources are bought and paid for and consumed. This is known as a unit metric. Applying a unit metric over time also provides an important baseline.

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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

6 Business Continuity and Disaster Recovery While technology options to avoid downtime continue to improve, downtime is still costly. 7 Cloud Cost Optimization Resource leverage (in the form of reusable software) is at the heart of the SaaS model. This can range from air-gapped datacenter platforms (e.g. Read more here. #6

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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. Let’s look at the key things to track and top CX metrics to measure them.

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Mar 04 – Customer Success Jobs

SmartKarrot

Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Provide visibility to other cross-functional leadership teams on progress and key metrics. We can only improve what we can measure.