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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. Associated Certification: Cisco Customer Success Manager Price: $800.00

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Top 5 Udemy Courses to Upskill Your Customer Success Career

ChurnZero

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. Construct predictive customer health dashboards. Forecast renewal revenue with precision. Format: 1 hour on-demand video.

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Strategies to Increase Customer Retention: What Every Playbook Should Include

SmartKarrot

Predictive analytics harnesses historical data to forecast potential future outcomes. Offering Superior Customer Support In today’s SaaS dominated landscape, a product or service’s value isn’t solely determined by its features or price point.