Remove compliance Remove Headcount Remove Healthcare
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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. Identify success stories to drive advocacy.

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What 300 of The Highest Growth B2B Startups Are Actually Doing With AI: The Latest from ICONIQ

SaaStr

The Vertical Insight: Explainability and trust rank even higher for companies building vertical AI applications, who “may deal with additional compliance and legal restrictions in regulated industries like healthcare.” in 2024, scaling to $60.4M This gap is worse at $1B+ companies (62% access, 44% usage).

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Meet the winners of 2024’s ChurnHero Awards for customer success

ChurnZero

With CSMs working from spreadsheets, account teams using five different systems, a lack of repeatable playbooks, and a reactive approach to customer health monitoring, it was time for leading healthcare compliance analytics platform Protenus to scale and operationalize its customer success function.

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How a Leading Genomics Company Balances Employee Experience & Compliance with BetterCloud

BetterCloud

With their clever use SaaS automation, they adeptly balance employee experience and compliance. To compound this unique onboarding challenge, they needed to maintain processes for both sides of the business and comply with the many healthcare compliance requirements and secure its intellectual property and patient data.

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When Does Open Source Make Sense for a Business?

OpenView Labs

Think: financial services, healthcare, and other highly-regulated industries. Mattermost is a different story, as Slack has been highly successful in the enterprise, but one element of Mattermost’s differentiation strategy is similarly on privacy and compliance. For some organizations, that’s a critical need.

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Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

” I think the “Sure thing boss, give me more headcount” is obvious. Whereas if things are going well and you’re beating your targets and you can continue to invest in sustainable headcount growth next year, then I think there’s more opportunity to bet on something that will take place tomorrow.