Sixteen Ventures

DECEMBER 31, 2019

Functional Support. Technical Support. If they’re not a perfect fit with your product, service, support infrastructure, or even your company culture, they are unlikely to have a great customer experience… and are not likely to be successful. Technical Support.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well. When do they start to arise?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SaaStr

AUGUST 30, 2019

Whitney Bouck: I think the ones that will, and the ones that can be attracted by the startups like HelloSign, this is certainly true for me, are the ones that show so much promise, and have a product that people clearly resonate with, that there’s some level of proof of revenue and product market fit.

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. An all-rounder, Bhavika also hosts her chat show and is a founder at CS Ladies. Caroline Andreola. Donna Weber. Irit Eizips.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21