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Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

I hosted Will on our podcast, where we talked about how he keeps his team innovating, hiring generalists vs. specialists, managing in a high growth environment and more. Our internal operating efficiency in terms of our infrastructure spend, etc is a little bit lower on our priority list.

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How Basecamp, Netflix and Amazon think about communication

Chart Mogul

There are many cases where written communication just misses many of the finer points of discussion, and when operated efficiently, they can bring your team to a resolution or decision in a far shorter elapsed time than email or instant messaging. The Netflix company culture memo. no real substitute for face-to-face).