Remove Communication Remove CTO Hire Remove Customer Success Remove Sales Recruiting
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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.

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Chief Product Officer (CPO): The Complete Guide to This Key Role

SmartKarrot

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A CTO is one who investigates the product development aspect. This needs to be driven by customer research data.

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PODCAST 131: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh

Sales Hacker

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Sales enablement is easy. Oh, and do all of this with less time. More sales meetings, more money. More sales meetings, more money. We’re on iTunes.

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Is Seed the new Series A? (Video + Transcript)

SaaStr

You want to start thinking about customer success and that’s not just support. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. It’s known that you can probably sell those first couple of contracts.

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Depending on what you want to achieve, customer interviews can be divided into two groups: 1. Customer discovery interviews. Customer discovery interviews help marketers communicate with potential customers. You learn your customers’ language. How to conduct customer interviews for priceless insights.

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Depending on what you want to achieve, customer interviews can be divided into two groups: 1. Customer discovery interviews. Customer discovery interviews help marketers communicate with potential customers. You learn your customers’ language. How to conduct customer interviews for priceless insights.