SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. But, it's often hard to get to $100m ARR selling just to SMBs. sell just to SMBs pic.twitter.com/Po1I2aMaBK. So many VCs and others have gotten more and more excited about SMB SaaS. Millions and millions more.

SaaS Payments 315

SaaS Payments Scale SMB PayPal 315

SaaStr

FEBRUARY 18, 2021

Enough not to churn. In VSB or SMB business apps, you can get to one million paying customers — but you really, really need something broad-based to get there. Intuit, Microsoft, Adobe, PayPal. Not even users than use you once a year.

Business Model 278

Business Model Scale Business PayPal 278

Intercom, Inc.

JANUARY 23, 2020

Then [we did] co-marketing with Braintree, PayPal, Recurly, and Chargify. For the companies who count them as customers, churn is an unavoidable constant they need to tackle head on. To continue servicing their smaller customers at scale, Nick’s placed a new premium on reducing churn and its knock-on effects. “A

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Baremetrics

NOVEMBER 9, 2021

Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

Kellblog

FEBRUARY 2, 2023

As companies prepare for a potential wave of churn , they put more emphasis on retention than ever before. Why are companies afraid of churn in 2023? Their mission is to drive your churn. Companies who sell to SMB may see increased amounts of uncontrollable churn as customers cease operations. SaaS sprawl.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments.

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210