SaaStr

MARCH 7, 2023

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.

Outsourcing Services 161

Outsourcing Services Scaling Venture Capital Forecasting 161

Intercom, Inc.

DECEMBER 2, 2019

Offering multilingual support doesn’t just drive CSAT scores, it can even impact churn. Whether it’s in-house or through outsourced help, one of the greatest challenges to providing comprehensive multilingual support is finding people who have the right technical and language skills. Here are our key findings: 1.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

SmartKarrot

JANUARY 3, 2023

Increase renewal rates and reduce churn. Role: Customer Success Lead Location: Bourne End, England, United Kingdom (Hybrid) Organization: Virgin Experience Days As a Customer Success Lead, you will monitor outsourcers’ KPI’s service & quality and highlight any issues to the Head of CX. Apply here: [link].

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19