CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%. They have 100% NRR.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Start with surveys.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

SmartKarrot

SEPTEMBER 25, 2020

Okta believes in being highly customer-centric. Delivering enterprise-grade identity management service through a SaaS model, Okta has incorporated various authentication features with the help of AI, thus reducing the risk of attacks. This is where AI helps it.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SmartKarrot

SEPTEMBER 25, 2020

Okta believes in being highly customer-centric. Delivering enterprise-grade identity management service through a SaaS model, Okta has incorporated various authentication features with the help of AI, thus reducing the risk of attacks. This is where AI helps it.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SmartKarrot

OCTOBER 26, 2022

For several reasons, both large and small customers can churn. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients.

B2B 11

B2B Management Underperforming Technical Team Software Review 11