Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. With increasing business costs and reduced headcount, companies are feeling the squeeze as they also grapple with rising consumer expectations. That’s why companies should look to support – and retain – the customers they have.

Customer Support 211

Customer Support Retention Headcount Customer Lifetime Value 211

SaaStr

NOVEMBER 27, 2021

Rather, Customer Success owns the customer from point of inception (sometimes pre-close) all the way through the entire life and lifecycle of the customer. Sales closes the customer, and Customer (or Client) Success takes it from there — for years. Customer Success is actually your secret sauce to success.

Sales Hiring 246

Sales Hiring Customer Success Scale Customer Lifetime Value 246

SaaStr

NOVEMBER 27, 2021

Rather, Customer Success owns the customer from point of inception (sometimes pre-close) all the way through the entire life and lifecycle of the customer. Sales closes the customer, and Customer (or Client) Success takes it from there — for years. Customer Success is actually your secret sauce to success.

Sales Hiring 196

Sales Hiring Customer Success Scale Customer Lifetime Value 196

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. By adding a messenger to your product, you can help customers in their moment of need – in your product, website, or app while their query is top of mind.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

ChurnZero

NOVEMBER 16, 2018

The Subscription Model Gives Power to the Customer = Power to Customer Success. It’s time to change our thinking to growing customer lifetime value #PulseEurope2018 #customersuccess pic.twitter.com/yEosP7fhkj. Product and Customer Success are Your Secret Weapons. Always revisit your customer segmentation.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

SmartKarrot

DECEMBER 18, 2020

But now company owners are keener on what ROI they are able to generate through the customer service department. Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

But now company owners are keener on what ROI they are able to generate through the customer service department. Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2 2 Instant access to service for the customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10