SmartKarrot

OCTOBER 7, 2021

Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with Sales to identify and develop upsell and cross-sell opportunities. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Intercom, Inc.

OCTOBER 8, 2018

The reason I’m showing you this is to make you really see that I was in your shoes, and over the last 10 years, a lot has changed when it comes to how I think about research, about design, about product management, the difference between those things, but most importantly, the role of UX inside any company of any size.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Why does this have such a high rate of failure?

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113