SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. Gross Retention.

Sales Hiring 44

Sales Hiring Acquisition Forecasting Outsourced Development 44

Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Since then, you’ve spent over 12 years in post-sales leadership. Finding the right skillset. So, I think it has served me well.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

User Pilot

JUNE 10, 2019

Developing more self-service access and training for customers should come before making new hires in customer-facing roles. Your product has fewer features and is a scaled-down version of more Enterprise-ready alternatives. Your Annual Contract Value (ACV) is high enough to support a sales team. Your product is complex.

Growth Marketing 138

Growth Marketing Marketing Scale Payment Features 138