Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Don’t underestimate the value a satisfied customer can deliver to your brand image either.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Don’t underestimate the value a satisfied customer can deliver to your brand image either.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

CustomerSuccessBox

NOVEMBER 24, 2021

If they continue to receive value, they’ll continue the relationship with your brand. Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Installation and Onboarding costs. Maintenance costs.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52