ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments. Of course, you know better.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. As such, many SaaS businesses are opting for the latter. Offer tiers.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Intercom, Inc.

OCTOBER 12, 2021

While every layer of the Conversational Support Funnel has different benefits, the human support layer is particularly important when it comes to engagement and retention. You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Here’s why. Engage and retain your customers.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

OpenView Labs

MARCH 16, 2021

The usage-based pricing model almost feels like a cheat code —it enables SaaS companies to more efficiently acquire new customers, grow with those customers as they’re successful, and keep those customers on the platform. It more closely aligns payment with a customer’s consumption, thereby impacting cash flow and revenue recognition.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

OPEXEngine

JUNE 11, 2020

The product is hosted by the vendor or a 3 rd party (like AWS). SaaS affects the vendor’s financials primarily in that the vendor is carrying the cost of the hosting and updates of the product (COGs), and the vendor has to invest in customer success and other programs to ensure retention (can affect COGs, Sales, and Marketing.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 160

Sales Hiring Scale Payments Cloud 160

ChurnZero

OCTOBER 16, 2020

They sit down and start scribbling down payments and interest rates in a two-by-two square. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? She acknowledges that Customer Success exists to retain the customer but says that retention happens in the space between signatures.

Scale 98

Scale Customer Success SaaS Payments Sales 98

OPEXEngine

DECEMBER 15, 2020

Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain. Fortunately, small improvements in your customer churn rate can have a huge impact on MRR and revenue growth over time. Plain and simple. We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10